IVR Software and Much More

What is your Call Center Pain?

Make sure all ports are functioning. Sometimes ports stop working, especially on analog based IVR's.
Check operator transfer reports for bad spots that are confusing or not useful in the IVR application.
Make sure the night mode redirection is doing what you really want it to do, especially weekends.
Check for system lockouts during enterprise database backups or data dumps/imports.
Is the 800 number working? Does it agree with all of your marketing literature?
Have you made changes to improve your IVR, but people aren't using them? Need to promote the changes?
Is your VoIP experience for outside callers the same as when you test internally?

Just replacing hardware can increase reliability and your comfort level. (Many of our customers are on their second hardware set on systems that have been running more than 10 years)
If the IVR has been sitting there being ignored for many years, this may be the time to talk to department heads about how the business has changed. Can the IVR be reconfigured to do more. You already re-wrote the web site five times, how about giving the phone system a little love?
If you vendor is gone, see if you can use the toolkit that came with the software. At least ask you new vendor for a trade in discount, you never know.
Time to replace? IVR Providers FAQ
Time to outsource? IVR Hosting FAQ