IVR Software and Much More

IVR Systems

What are they?

Web sites and IVR systems are analogous. They serve the same basic need; to provide information about a topic to a user at their convenience using a well established data to human interface standard. The web uses the computer and the IVR uses the telephone. The limits of IVR systems become clear when you compare the number of keys, screen size, and bandwidth between IVR Systems and the Web accessed via computer. The limits of the web become clear when you try to surf the web without a web connected computer. These lines blur when presented with a smartphone.

How are they made?

IVR Systems are computers, usually server class, that are connected to the intra-net of a company and internal or external telecommunications cloud so that users have access via the telephone and the IVR System has access to data sources on the intra-net like SQL Server, Oracle or stored fax documents. This also serves as a nicely secured firewalled access point to database information. These systems can also be enable within routing devices like Cisco network processors and Avaya phone systems. These systems may or may not be PC based technologies. For PC based technologies there are numerous vendors supporting Windows and Linux as IVR System PC Operating Systems.
IVR Systems flow chart

Where do I get one?

You can purchase an IVR system as pure software, a development toolkit, or a package that is previously written to integrate into an existing data software package. For instance a health care company may buy an IVR System add on from their existing accounting software company to provide information to staff about payroll deduction options.

How can CKC help with your IVR System?

We provide either software or hardware and software integrated ready to run. Using Dell servers and Dialogic telephony hardware, our IVR systems are scalable and written custom for your application. We have decades of experience and satisfied reference clients all over the United States. Our software engineers are University of Michigan Engineering School graduates with diverse technical backgrounds. Contact us at 734-448-2266 for more information, ask for Bob Westbrook.