IVR Software and Much More
Interactive Voice Response
Using the Dialogic HMP processing technology, Charles King Consulting has built a rock solid IVR scalable platform that can use special Dialogic interface cards for phone connectivity and also supports SIP/RTP protocols for VoIP installations.
The following is a list of our
IVR call center services
Including reports, web design, IVR, Queuing products, and telephony integration
Web software development
ASP.NET development and/or Flash for complex web application interfaces.We have decades of experience with MS SQL Server and MS Windows developement. Read more on the articles page to lead about why we prefer Microsoft Visual Basic for most non-resource intensive application development.
Call Center optimization analysis
Our team of primarily University of Michigan engineers includes two Industrial Operations engineers, Matt and Kosta. Their team can provide world class optimization overviews for simple to very complex operations, specializing in Call Center optimization.
Web page design
Our web page design team has a focus on simplicity and ease of understanding for your viewers. We also have a team dedicated to video production for a complete multimedia presentation. Our script writers are some of the best out there!Highly custom application development
When you bring us in on a project you not only get our software know-how but also our vast experience in hundreds of business markets; real estate, trucking, healthcare, and telecommunications to name a few.
Reporting
We use Crystal Reports for intra-net applications. Other reporting needs dictate the correct tools.Site Additions
- Added informational article on IVR Consulting to the IVR page 10/01/2010
- Added informational article on IVR Providers to the IVR page 10/02/2010
- Added informational article on Panasonic phone systems as simple testing tools 10/04/2010
- Added informational artcile on IVR hosting to the IVR page 10/06/2010
- General updates including reference to Contact Center 11/20/2010